Privacy & Cookie Policy
What data do we collect?
RUMA CA&E collects the following data:
- Personal identification information (i.e. your name, postal address, email address, telephone numbers (mobile & landline))
- Cookies
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
· Recorded images, such as photos or videos
· Call recordings
· Website and app user journey information
· Information relating to sponsorship
· Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
· Names and contact details
· Addresses
· Recorded images, such as photos or videos
· Call recordings
· Website and app user journey information
· Personal information used for administration of research
· Personal information used for the purpose of research
· Records of consent, where appropriate
We collect or use the following information for recruitment purposes:
· Contact details (e.g. name, address, telephone number or personal email address)
· Employment history (e.g. job application, employment references or secondary employment)
· Education history (e.g. qualifications)
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
Lawful bases and data protection rights
Under
UK data protection law, we must have a “lawful basis” for collecting and using
your personal information. There is a list of possible lawful bases in the UK
GDPR. You can find out more about lawful bases on the ICO’s website.Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
· Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for recruitment purposes are:
· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
· Directly from you
Who we share information with
Others we share personal information with:
- Professional consultants within the RUMA CA&E Team – we do use approved consultants for communications and other RUMA CA&E work such as administrative purposes
What ARE COOKIES?
Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or a page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.
How to control and delete COOKIES?
If you wish to restrict or block the cookies which are set by RUMA CA&E website you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may impact on the functionality of RUMA CA&E website
How do we collect your data?
You directly provide RUMA CA&E with most of the data we collect. We collect data and process data when you:
- Use the contact form on our website
- Contact RUMA CA&E directly by email, phone or in person
- Use or view our website via your browser’s cookies
- Sign up to receive communications from us either via our newsletter of for specific campaigns
RUMA CA&E may also receive your data indirectly from the following sources:
- Referrals of business.
How will we use your data?
RUMA CA&E collects your data so that we can:
- Liaise with you about the services we provide and your requirements;
- Maintain a relationship with you via our CRM activity;
- Ensure any advertising you may see from us is targeted and relevant.
When RUMA CA&E is procured as a service provider, it may send your data to, and also use the resulting information from credit reference agencies for the purpose of defining payment terms.
How do we store your data and for how long?
RUMA CA&E is hosted on a WordPress platform. Your data may be stored through WordPress’ data storage, databases and the general WordPress applications. WordPress store your data on secure servers behind a firewall. We will hold your personal information on our systems for as long as is necessary for RUMA CA&E’s relevant activity and in accordance with applicable legal requirements.
For those individuals working for other organisations we will retain your data for as long as we have a working relationship with you at that organisation or any other organisation which is engaged in work which is relevant to our activities. Where your data is no longer required we will ensure that it is disposed of securely.
We will only contact you according to your preferences that you have chosen, you can request to be removed at anytime.
Where you contribute material to us, e.g. in response to a particular campaign, activity or sub-group, we will only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted unless otherwise stated at the point of collection.
Hyperlinks on this website:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
What are your data protection rights?
You have the right to request access to and/or the correction or deletion of any personal information about you held by us.
If you make a request, we have one month to respond to you. If you would like to exercise these rights, please contact us at our email: hello@rumacae.org.uk
Changes to our privacy policy
RUMA CA&E keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 31 January 2025.
How to contact us?
If you have any questions, compliments or complaints about RUMA CA&E’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: hello@rumacae.org.uk